Posts Tagged ‘Website Tips’

Do long sales letters really work?

Thursday, May 28th, 2009

long sales letterHave you ever found yourself on a web page that seems to scroll on and on and on?

The page usually starts off with “Dear Friend” which then flows in to an endless banter trying to get you to buy what ever it is that is on offer.  And it’s usually punctuated with dozens of testimonials, hundreds of bullet points and the odd yellow highlighted text.

Welcome to the world of long sales letters.

But for most of you, it seems, you scream silently at your PC screen and hit the back button.  This is not a world you want to be associated with – especially when it comes to selling your own products and services.

If you hate them so much, why do so many marketers on the internet use them?  And do long sales letters really work?

First of all, let’s be really clear on what we mean by a long sales letter.

A long sales letter is not just a whole load of ramblings typed up on to a webpage.  A long sales letter is actually a carefully constructed piece of copy writing that can take days, if not weeks, to put together. 

It takes the reader on a journey, captures their attention and overcomes every possible objection until you reach the infamous “Order Now” button.

A long sales letter is a 24/7 sales representative that is there to convince you, the website visitor, to make a purchase right there and then.

And if you don’t make a purchase right there and then, there is every chance you will never return.  You are lost for ever and the sale will never be made.

If you are selling a product or a service through the web, making that sale is critical to your long term success. 

So why do you hate them so much?

Now, don’t get me wrong – there are some down-right awful long sales letters out there.  Really cheesy ones that usually start off with that cringe worthy “Dear Friend” [how can I be your friend - we've never met!!]

And the reason why these don’t appear to work with you is that the copywriter has probably been following a formulated script that they have just filled in the gaps with appropriate words. 

What they haven’t taken in to account are the most important ingredients in the whole mix – who their target client is, what it is that these target clients want and what style of language they like to be communicated with.

Without these ingredients, a long sales letter is like that bore you meet at a networking event who just keeps going on and on about their business and has totally ignored everything about you and what you do.

But written with your target client in mind, long sales letters can work.

And, especially if you are relying on the internet to make the majority of your sales, will be far more effective than just listing a whole load of features, the price and a buy now button.

If you are not answering every conceivable question that your target client may have about your product or service in your website copy, it is too easy for your target client to click away and keep searching for something that does answer all their questions.

A well written long sales letter can engage, inform and delight your target client – especially if what they receive after ordering exceeds their expectations.

So, love them or hate them, the long sales letter can work – that is as long as you take the time to really understand your target client and use the style of language that is going to reach out and engage them.

And spending the time to learn how to write great copy that reflects this can be one of the greatest investments you can make in your business.

What are your thoughts about long sales letters? Add a comment at the end of this article.  I would love to read your ideas, too.

Is your website telling your visitors what they should be doing?

Wednesday, April 22nd, 2009

small business websitesWhen you set about getting a new website up and running, what are the things you feel you have to consider? 

Is it the colour scheme that you want?  Is it the look and feel of the images?  What about the site navigation? That’s important isn’t it?  Your site visitors need to know how to get about your site simply and easily, don’t they?

All the questions above are, absolutely, important questions to answer.  The more examples and ideas you have about how you want your site to look, the easier it will be to get it sorted.

But the one question that gets missed time and time again is “What is the purpose of your website?”

Too many small business owners get carried away with colour charts, logo designs and image searches and forget about the primary objective of the marketing tool they are creating. 

Let me give you an example of a classic “brochure-style” website that most small business owners decide to create.  It has a home page with some lovely images and photos.  It has an about page that tells everyone who the business is.  There is also a contact page and a list of services/products as well as a page of testimonials, perhaps. 

Someone finds this site from a link they have clicked on because someone has recommended this business to them.  The site looks pretty and well designed. The potential client flits around but then after a minute or two, they leave.  They feel that this business could be what they are looking for – but decides to keep searching.  You just never know if there is someone better.

Pof! They are gone.  And do you think they will be back? Do you think they have made a note of the telephone number or email address.  No, siree!  This website has been helpful but hasn’t generated a lead for the business.

If this is your website, then you really must panic! Because this is probably happening day after day.  Unless of course you have decided what your website is there to do and you have given it a purpose. 

Look out for later this week when I will be sharing different reasons for your website to exist and how you could be converting a passing online visitor in to a lead and potential client. 

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Buy a dedicated domain for your individual products

Thursday, April 9th, 2009

For those of you who have just the one website promoting your business online and yet have several programmes, products or specific workshops on offer, having a dedicated domain for each programme, product or workshop can make your marketing messages work more effectively (as well as helping your search engine optimisation).

It is a great short cut to having lots of mini-sites created, as well as keeping your online visitor within your one site.

Let me give you an example.  You may be promoting a particular workshop called Creative Minds.  You have the page on your website listing the dates, times, agenda, testimonials, etc but that page url may be something like this:  www.YourBizName.co.uk/workshops/creativeminds.html

Quite a link if you are using this page to send people to in your marketing.  Too long a link in an email as it could easily be broken in the received version.  Too long a link to look good on a printed leaflet.  And far too long for people to remember if you are telling them.

Register www.CreativeMinds.co.uk – something short and snappy which people can type easily – and set up your web host to re-direct the traffic to the dedicated page on your website (it’s called domain mapping).

Hey presto, you have an effective marketing message.

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Have you finished your website yet?

Tuesday, March 17th, 2009

website advice for small business ownersWebsites are often something that sits on your to-do-list, waiting to be ticked off.

You spend a few sessions with a web designer or graphic designer, write your copy and get it published.  Tah-Dah! It’s live. Your website is complete!

But actually your website work has only just begun.  A website is NOT something that just gets ticked off from your marketing list.  A website is actually an evolving tool which needs to be nurtured, cared for and grown to keep up with your business.

One of 1-2-1 clients was getting very frustrated with her new website the other week.  She had decided to set one up using www.mrsite.com [a great way of getting a very affordable, user-friendly website up and running very quickly].  But after a week of playing around with different templates and writing copy for her 5 pages, she was pulling her hair out.

I shouted “Move away from the website!!!”  It was time to take a break and stop trying to make it perfect.

My advice to her was to leave her website alone for a week and then come back to it for an hour or two every week over the next month or so. No more, no less.  The site was working, the right pages were up, people where able to book a place on the workshop she was launching – but to keep fiddling to make it perfect before “launching” was just driving her nuts!

You see, a website should never be finished.  When you run your own business, you are probably evolving and growing at a rate of knots.  You start working with clients you hadn’t thought possible, you create products and partnerships you hadn’t quite planned for.  You are being flexible to meet the needs and demands of your clients [or you should be!].

And your website has to reflect this.  It’s not a corporate brochure that once printed, has to be thrown out when out of date.  It’s moving and evolving marketing tool that you need to be reviewing at least once a month.

Have you finished your website, yet?  Good – so you shouldn’t have!