Posts Tagged ‘Marketing’

Are you being explicit enough with your clients?

Friday, July 17th, 2009

which wayWhen you want to make an offer to your client, it feels easier to make a soft approach.  You don’t want to scare them off so you decide to outline what your services or your products are and finish off with a “If you are interested, why don’t you get in touch?”

After all, you don’t want to come across like a double-glazing salesman, do you?

But unfortunately, not being specific enough about how someone can get in touch with you, can actually be one of the reasons why somebody doesn’t get in touch.

Are you asking them to e-mail you?  Are you asking them to pick up the phone?  Are you asking them to put their name and e-mail address into an opt-in form?

And when are expecting a response from them? Today, tomorrow, before next Friday?

The more explicit you are with your call to action – the reason why a potential client should be in touch right there and then – the easier it is for your client to know what to do.

So forget about being softly, softly.  Forget about trying to let them make the choice; give them the choices available.  Be explicit with your telephone number: call me now on 01…  or E-mail me at …

Make it easy for your clients to know what the next stage is and how they should be communicating with you, and the more likely they are to take the next step towards spending money with you and order your products or services.

Why marketing a small business has nothing to do with selling

Thursday, July 2nd, 2009

for saleWhy is it that when we have something to offer our clients and our customers, the harder we try to sell it, the less likely people are to buy it?  People like to buy things but they hate being sold to and this is why marketing really has nothing to do with selling.

Selling is the part of the process that happens once somebody has built up the trust and relationships with you.  The trust and respect to actually to be able to spend money with you.

So if marketing has got nothing to do with selling what is it all about?

Marketing is all about building relationships with people.  Marketing is about turning strangers into friends and turning those friends into clients.

Next time you are trying to sell something and you find that no one is buying, it may be that actually you are trying to sell too hard.  You probably need to back off from the selling and do more of the marketing.

Does the size of your mailing list really matter?

Friday, June 26th, 2009

list buidlingEveryone seems to be focused on numbers at the moment, don’t they?

How many followers can you get on Twitter? How many friends can you collect on facebook?  How big is your network on LinkedIn?

How big does your mailing list need to be before you can make any sales?

Numbers, numbers, numbers!

It seems that everywhere you look, everyone is obsessed by size of lists.

So, does the size of your mailing list really matter? 

Now, there is no doubt that the bigger your mailing list is, the more likely you are to make sales. After all, if you trying to sell 20 places on a workshop to a database of 50 people, the chance of you filling all 20 places is minimal.

Even if everyone on your database is interested in the topic, they may be on holiday, have a meeting that day or  just couldn’t justify the expense at that particular time.

Therefore the more people you have, the easier it is to market your events, products and programmes.

But all this focus on numbers can be demoralising, stressful and not a lot of fun when you struggle to get just one or two newsletter sign-ups every week.

There is one factor that many small business owners forget.  And that is the quality of those you attract to your mailing list.

That phrase “size doesn’t matter, it’s what you do with it that counts” rings true for your mailing lists.

And putting more focus on attracting quality sign-ups will mean that what you do with your mailing list – whether that’s selling e-books, workshop programmes or 1-2-1 services – will work far more effectively for you.

So what are some of the rules when it comes to successful list building strategies?

1.  Know your target audience – the more focused you are on the exact client you want to work with, the easier it will be to attract them.

2.  Know the pains and worries of your target audience – the more you know about what the problems your clients have, the easier it will be to come up with a great give-away to encourage them to part with their email addresses

3.  Offer results, rather than the solutions – your target audience aren’t really that concerned about how you go about helping them. They just want results.  So a “Small Business Checklist” which is rather blah-blah, suddenly becomes desirable when it becomes “The 5 biggest mistakes that small business owners make – and how you can avoid them”. Same content – just presented in a different way

4. Be clear on the language your clients use – tone of phrase, images, how you address someone, specific jargon – all of this matters.  Write and present yourself in a way that relates to your target audience

5. Know where your target audience hangs out – one marketing strategy does not fit all so be careful of using marketing tools and networks just because everyone does.  The more you know about your target audience, the easier it will be to discover where these people hang out in numbers – remembering that the offline world is just as powerful (if not more powerful!) than the online world.

OK.  Coming back to my original question – does the size of your mailing list really matter?

The answer is yes but only when it is full of quality, targeted clients who love what they have signed up for and are ready to make a commitment to you when you make them a good offer.

What are your thoughts? Are you feeling overwhelmed by the pressure to build your list? Or do you disagree and have another view point?  Add your comment below.

What if we called long sales letters something else?

Friday, May 29th, 2009

purple_question_markYes, oh yes! It’s obvious from yesterday’s comments on my article “Do long sales letters work?” that most of you hate them.  And yet you still recogonise that this is the way generally adopted to sell products or services online.

It’s interesting.  We hate to be sold to and yet we love to buy.

No matter what our monthly budget is, we still find ourselves buying this, that and the other online and yet when we are faced with a hard-core sales pitch for a particular product it can be a real turn off for a lot of you.

Now I am not here to convince you that the long sales letter is the right and only way to sell things online.

Everyone of you has a different business, different target client and different branding.  Just because something works for one business, doesn’t necessarily mean that it will work for another.

But what if we called long sales letters something else?

What if we called them “everything that your target client needed to know about before purchasing your product or service”?

What if these web pages where incredibly helpful to your clients and presented all the information in one place which made it simple and easy for them.

You see, I think it’s the word “sales” that puts a lot of business owners off from using the concept.

Yes, there is no doubt that a lot of internet marketers use the long sales letter formula to the extreme because they have no intention of building up a loyal list of subscribers.  They want to [and need to] sell there and then.

But what if you looked at the long sales letter formula – the buying psychology behind it – broke it down and wrote in a way that wasn’t salesy? Wrote it in a way that presented everything in a conversational and friendly way?

What if you presented your product so that your target clients didn’t feel like they were being sold to but instead they enjoyed buying from?

What do you think?

Do long sales letters really work?

Thursday, May 28th, 2009

long sales letterHave you ever found yourself on a web page that seems to scroll on and on and on?

The page usually starts off with “Dear Friend” which then flows in to an endless banter trying to get you to buy what ever it is that is on offer.  And it’s usually punctuated with dozens of testimonials, hundreds of bullet points and the odd yellow highlighted text.

Welcome to the world of long sales letters.

But for most of you, it seems, you scream silently at your PC screen and hit the back button.  This is not a world you want to be associated with – especially when it comes to selling your own products and services.

If you hate them so much, why do so many marketers on the internet use them?  And do long sales letters really work?

First of all, let’s be really clear on what we mean by a long sales letter.

A long sales letter is not just a whole load of ramblings typed up on to a webpage.  A long sales letter is actually a carefully constructed piece of copy writing that can take days, if not weeks, to put together. 

It takes the reader on a journey, captures their attention and overcomes every possible objection until you reach the infamous “Order Now” button.

A long sales letter is a 24/7 sales representative that is there to convince you, the website visitor, to make a purchase right there and then.

And if you don’t make a purchase right there and then, there is every chance you will never return.  You are lost for ever and the sale will never be made.

If you are selling a product or a service through the web, making that sale is critical to your long term success. 

So why do you hate them so much?

Now, don’t get me wrong – there are some down-right awful long sales letters out there.  Really cheesy ones that usually start off with that cringe worthy “Dear Friend” [how can I be your friend - we've never met!!]

And the reason why these don’t appear to work with you is that the copywriter has probably been following a formulated script that they have just filled in the gaps with appropriate words. 

What they haven’t taken in to account are the most important ingredients in the whole mix – who their target client is, what it is that these target clients want and what style of language they like to be communicated with.

Without these ingredients, a long sales letter is like that bore you meet at a networking event who just keeps going on and on about their business and has totally ignored everything about you and what you do.

But written with your target client in mind, long sales letters can work.

And, especially if you are relying on the internet to make the majority of your sales, will be far more effective than just listing a whole load of features, the price and a buy now button.

If you are not answering every conceivable question that your target client may have about your product or service in your website copy, it is too easy for your target client to click away and keep searching for something that does answer all their questions.

A well written long sales letter can engage, inform and delight your target client – especially if what they receive after ordering exceeds their expectations.

So, love them or hate them, the long sales letter can work – that is as long as you take the time to really understand your target client and use the style of language that is going to reach out and engage them.

And spending the time to learn how to write great copy that reflects this can be one of the greatest investments you can make in your business.

What are your thoughts about long sales letters? Add a comment at the end of this article.  I would love to read your ideas, too.

Reviewing & monitoring your marketing is boring, right?

Friday, May 8th, 2009

lookoutEveryone always seem hungry for new ideas on how to attract clients do their business, don’t they?  They want to know the latest web-tool to use, the next social networking site, the new way of reaching out to a new target audience.

But how many of you take the time to step back and review what you have done already?

I know reviewing and monitoring can often be viewed as the boring bit.  The annoying admin that needs ticking off.

But it’s got to be done!

There is no point going out and discovering the latest and newest (is there such a word!!) way of attracting clients if you haven’t taken the time to work out what is working for you now.

Even this is just a monthly exercise.  A couple of hours on the last Friday of every month where you check your web stats and the number of subscribers to your blog or newsletter.

Even if you just have a piece of paper stuck to your desk where you scribble down how your new clients and customers get to hear about you.

You don’t have to have complicated systems – a basic excel spreadsheet or form to be filled out by hand will keep you on track and help you work out what is working (do more of!) and what is not (stop doing and try something different).

Now, which day did I say I was going to do this myself this month?!!!

Writing a Marketing Plan for Your Small Business: The 3 questions you must answer

Tuesday, May 5th, 2009

red-bookWhether you are just starting up your own business or have been working for yourself for several years, a clear marketing plan is essential to not only show you what you should be doing to attract clients to your business, but also to keep you on track.

And despite common misconceptions, a marketing plan is really quite a simple document to produce.

There are far too many complicated templates that can be downloaded off the internet or got from a business book.  And when you feel you may to produce a 20 page document it can be the fastest way to put off the whole planning process.

There are only 3 questions that you need to answer in your marketing plan and they are:

1.  Where are you now?

2.  where are you going?

3.  How are you going to get there?

And they need to be in this order.

Lots of small business owners jump in to the “how are you going get there” question and get bogged down with marketing strategies and tools that, frankly, may not help you bit.

Start with the easiest question of all “where are you now?”. Not only will this help build your confidence up (after all, you should know the answer to this question without much thinking!), it will give you a baseline from where to start building.

The second question “where are you going?” is designed to focus you on targets and goals.  Where do you want to be this time next year?  How many clients do you want to managing?  How many hours do you want to be working? How much money do you want to be creating?

Your destination needs to specific.  It needs to be something that you can measure.  It’s got to have a timescales.  And it’s got to be realistic and something that you know is achievable. (Yup, you’ve guessed it – it has to a SMART goal!).

Once you have your SMART desination, you will find it far easier to answer the third and final question “How are you going to get there?”.

So forget about mission statements and synopsises.  Get to the basics and focus on what’s going to work for you on a day-to-day basis.

Marketing Drip-Feed is Essential for Small Business Success

Friday, May 1st, 2009

drip-feedAs we still face recession headlines, there will be no doubt that one of the reasons why some businesses will survive and others fail, will be the consistency of their marketing.

Many self-employed professionals have relied on referrals over the past few years.  They have built up a strong reputation and enjoyed a steady flow of client.

But, with the economy in a downturn, it is easy for those referrals to dry up.  Their clients may cut budgets or have decided to spend their money on other resources. And the steady flow of clients stops.

On the other hand, there are many, many coaches, consultants and trainers who have been marketing consistently – month in, month out, irrespective of how busy their are with clients.

And it will be these businesses who will not only maintain their flow of work, but probably gain a little more as some other businesses go under.

Marketing is not an activity that happens once a month.  Nor is it something that you do every Monday morning, to kick start your week.

Marketing needs to happen each and every day, drip fed in to your working week so you maintain visibility and your potential clients think of you when they are ready.

 

Is your brand more important than your clients?

Tuesday, April 21st, 2009

small business ego brandPick up any glossy magazine or national newspaper and you can find any number of adverts shouting out at you to grab your attention.  But take a closer look at many of these adverts and you’ll find that most of them actually haven’t grabbed your attention at all.

The majority of adverts you glaze over day in, day out are adverts selling brands.  Pictures of women drapped over cars, giggling babies sucking on cute toys or cleverly thought-out logos all put together in beautifully created designs.  But what are they trying to sell to you?

These types of adverts are trying to sell their brands. Nothing more and nothing less.  And big, internationally known brands have been doing this for decades – competing with each other to win awards and jostling to get the top spot in each publication.

But as a small business owner, is this how you want to spending your time and your money?  Advertising your brand? 

Or focusing on your clients? 

If you are spending money on adverts, leaflets or websites, the last thing you want to be doing is taking up precious space by selling your brand.  Yes, in the long term having a brand that is recogonisable and creates trust and respect in your clients’ eyes is important.  But don’t fall in to the trap of ego-advertising.

The most important person in what ever medium you decide to use to promote your business is your client. Not you. Not your business persona. Not your company logo [even though you may be very proud of it!!]. And not your colour scheme.

So check out your promotional material and what do you see at first glance?

How a nail technician training room got me started marketing workshops

Monday, April 13th, 2009

When marketing live events and workshops, the biggest cost and hit to your profit line is often the venue.

It can be tough when you have made the decision to start offering group sessions, only to fall at the first hurdle – the conference day delegate rate!

The traditional conference hotel or business centre can easily charge £10 a head just for coffee and a few danishes, never mind the £70 for a finger buffet lunch and afternoon tea!

What to do?  Think outside the box and consider where all the free (or lower cost) venues could be.

Who do you know who could offer a meeting room at local offices?  You could offer to publicise the event with a “thanks for our sponsors” link.

What about finding places that have rooms available at their non-busy times?  Weekdays for wedding venues, Saturday mornings for conference hotels, mid-mornings at the local sports centre. Private rooms at restaurants and function rooms at pubs outside of eating times

My first “Work/Life Balance” workshops were run in a hairdressing salon where they offered me their nail technician training room in exchange for me showing my workshop delegates round the salon at the end of the session.  I got a free venue and all I had to do was to bring a handful of women in to their salon on their quieter days.

OK, not the glam or the glitz of a usual training room, but it gave me the opportunity to deliver my first open workshops with a very low financial risk.  So if venue costs are stopping you, where can you start?