Archive for the ‘Website & SEO Tips’ Category

What if we called long sales letters something else?

Friday, May 29th, 2009

purple_question_markYes, oh yes! It’s obvious from yesterday’s comments on my article “Do long sales letters work?” that most of you hate them.  And yet you still recogonise that this is the way generally adopted to sell products or services online.

It’s interesting.  We hate to be sold to and yet we love to buy.

No matter what our monthly budget is, we still find ourselves buying this, that and the other online and yet when we are faced with a hard-core sales pitch for a particular product it can be a real turn off for a lot of you.

Now I am not here to convince you that the long sales letter is the right and only way to sell things online.

Everyone of you has a different business, different target client and different branding.  Just because something works for one business, doesn’t necessarily mean that it will work for another.

But what if we called long sales letters something else?

What if we called them “everything that your target client needed to know about before purchasing your product or service”?

What if these web pages where incredibly helpful to your clients and presented all the information in one place which made it simple and easy for them.

You see, I think it’s the word “sales” that puts a lot of business owners off from using the concept.

Yes, there is no doubt that a lot of internet marketers use the long sales letter formula to the extreme because they have no intention of building up a loyal list of subscribers.  They want to [and need to] sell there and then.

But what if you looked at the long sales letter formula – the buying psychology behind it – broke it down and wrote in a way that wasn’t salesy? Wrote it in a way that presented everything in a conversational and friendly way?

What if you presented your product so that your target clients didn’t feel like they were being sold to but instead they enjoyed buying from?

What do you think?

Do long sales letters really work?

Thursday, May 28th, 2009

long sales letterHave you ever found yourself on a web page that seems to scroll on and on and on?

The page usually starts off with “Dear Friend” which then flows in to an endless banter trying to get you to buy what ever it is that is on offer.  And it’s usually punctuated with dozens of testimonials, hundreds of bullet points and the odd yellow highlighted text.

Welcome to the world of long sales letters.

But for most of you, it seems, you scream silently at your PC screen and hit the back button.  This is not a world you want to be associated with – especially when it comes to selling your own products and services.

If you hate them so much, why do so many marketers on the internet use them?  And do long sales letters really work?

First of all, let’s be really clear on what we mean by a long sales letter.

A long sales letter is not just a whole load of ramblings typed up on to a webpage.  A long sales letter is actually a carefully constructed piece of copy writing that can take days, if not weeks, to put together. 

It takes the reader on a journey, captures their attention and overcomes every possible objection until you reach the infamous “Order Now” button.

A long sales letter is a 24/7 sales representative that is there to convince you, the website visitor, to make a purchase right there and then.

And if you don’t make a purchase right there and then, there is every chance you will never return.  You are lost for ever and the sale will never be made.

If you are selling a product or a service through the web, making that sale is critical to your long term success. 

So why do you hate them so much?

Now, don’t get me wrong – there are some down-right awful long sales letters out there.  Really cheesy ones that usually start off with that cringe worthy “Dear Friend” [how can I be your friend - we've never met!!]

And the reason why these don’t appear to work with you is that the copywriter has probably been following a formulated script that they have just filled in the gaps with appropriate words. 

What they haven’t taken in to account are the most important ingredients in the whole mix – who their target client is, what it is that these target clients want and what style of language they like to be communicated with.

Without these ingredients, a long sales letter is like that bore you meet at a networking event who just keeps going on and on about their business and has totally ignored everything about you and what you do.

But written with your target client in mind, long sales letters can work.

And, especially if you are relying on the internet to make the majority of your sales, will be far more effective than just listing a whole load of features, the price and a buy now button.

If you are not answering every conceivable question that your target client may have about your product or service in your website copy, it is too easy for your target client to click away and keep searching for something that does answer all their questions.

A well written long sales letter can engage, inform and delight your target client – especially if what they receive after ordering exceeds their expectations.

So, love them or hate them, the long sales letter can work – that is as long as you take the time to really understand your target client and use the style of language that is going to reach out and engage them.

And spending the time to learn how to write great copy that reflects this can be one of the greatest investments you can make in your business.

What are your thoughts about long sales letters? Add a comment at the end of this article.  I would love to read your ideas, too.

Cool Tool: Are you using Twitter Search?

Friday, April 24th, 2009

twitter searchWhen you go looking for something on the web, the first place you probably go to is good old Google.  Whether you want to find an answer to a burning question, a local website designer or the best cleaning product for that red wine stain on your carpet, Google tends to be the first point of call.

But have you ever used Twitter search?

Whether you use twitter or not, there is no doubt that Twitter is being used by millions of people across the world today tweeting about everything from what they had for lunch today to what their latest business tip are.

Those 140 character text-like webpages are being published by their thousands, every second of every day, giving anyone who wants to know the very latest thoughts, links and ideas of every conceivable topic you could think of.

But what does that mean to you?  How does all this information have an impact on you and your business?

What all this information means is an up to the second account of what is being said about, gossipped about, moaned about and raved about the very topic of what you are basing your business on. 

Let me give you an example:  A nutritional therapist specialises in helping people eat more healthily so they can lose weight and feel slimmer.  This person wants to put together a group coaching programme to help ladies get in to shape before their summer holidays [yup, you know what I mean don't you, ladies - that thought of getting in to a bikini can send shudders down your spine, can't it!!]. But before the programme gets put together and launched, the nutritional therapist needs to do a bit of market research to make sure the right content is included and there are potential clients who would buy this programme.

One easy and simple way of finding out what people are talking about right here and now is to go to http://search.twitter.com/ and type in a key word or key phrase relating to what you want to find more about. 

For this particular nutritional therapist, they could try a range of phrases such as “fat day” or “lose weight + holiday” [you can see the results for this phrase here: http://search.twitter.com/search?q=lose+weight+%2B+holiday ]

So, don’t just rely on Google for the latest search results – especially as Google only shows what has been indexed by Google, rather than what is actually published on the internet – check out what people are tweeting about.

Is your website telling your visitors what they should be doing?

Wednesday, April 22nd, 2009

small business websitesWhen you set about getting a new website up and running, what are the things you feel you have to consider? 

Is it the colour scheme that you want?  Is it the look and feel of the images?  What about the site navigation? That’s important isn’t it?  Your site visitors need to know how to get about your site simply and easily, don’t they?

All the questions above are, absolutely, important questions to answer.  The more examples and ideas you have about how you want your site to look, the easier it will be to get it sorted.

But the one question that gets missed time and time again is “What is the purpose of your website?”

Too many small business owners get carried away with colour charts, logo designs and image searches and forget about the primary objective of the marketing tool they are creating. 

Let me give you an example of a classic “brochure-style” website that most small business owners decide to create.  It has a home page with some lovely images and photos.  It has an about page that tells everyone who the business is.  There is also a contact page and a list of services/products as well as a page of testimonials, perhaps. 

Someone finds this site from a link they have clicked on because someone has recommended this business to them.  The site looks pretty and well designed. The potential client flits around but then after a minute or two, they leave.  They feel that this business could be what they are looking for – but decides to keep searching.  You just never know if there is someone better.

Pof! They are gone.  And do you think they will be back? Do you think they have made a note of the telephone number or email address.  No, siree!  This website has been helpful but hasn’t generated a lead for the business.

If this is your website, then you really must panic! Because this is probably happening day after day.  Unless of course you have decided what your website is there to do and you have given it a purpose. 

Look out for later this week when I will be sharing different reasons for your website to exist and how you could be converting a passing online visitor in to a lead and potential client. 

Remember: you can subscribe to this blog any time. 
Click here to grab the feed in to your blog reader or get each post directly in to your inbox

Is your brand more important than your clients?

Tuesday, April 21st, 2009

small business ego brandPick up any glossy magazine or national newspaper and you can find any number of adverts shouting out at you to grab your attention.  But take a closer look at many of these adverts and you’ll find that most of them actually haven’t grabbed your attention at all.

The majority of adverts you glaze over day in, day out are adverts selling brands.  Pictures of women drapped over cars, giggling babies sucking on cute toys or cleverly thought-out logos all put together in beautifully created designs.  But what are they trying to sell to you?

These types of adverts are trying to sell their brands. Nothing more and nothing less.  And big, internationally known brands have been doing this for decades – competing with each other to win awards and jostling to get the top spot in each publication.

But as a small business owner, is this how you want to spending your time and your money?  Advertising your brand? 

Or focusing on your clients? 

If you are spending money on adverts, leaflets or websites, the last thing you want to be doing is taking up precious space by selling your brand.  Yes, in the long term having a brand that is recogonisable and creates trust and respect in your clients’ eyes is important.  But don’t fall in to the trap of ego-advertising.

The most important person in what ever medium you decide to use to promote your business is your client. Not you. Not your business persona. Not your company logo [even though you may be very proud of it!!]. And not your colour scheme.

So check out your promotional material and what do you see at first glance?

Buy a dedicated domain for your individual products

Thursday, April 9th, 2009

For those of you who have just the one website promoting your business online and yet have several programmes, products or specific workshops on offer, having a dedicated domain for each programme, product or workshop can make your marketing messages work more effectively (as well as helping your search engine optimisation).

It is a great short cut to having lots of mini-sites created, as well as keeping your online visitor within your one site.

Let me give you an example.  You may be promoting a particular workshop called Creative Minds.  You have the page on your website listing the dates, times, agenda, testimonials, etc but that page url may be something like this:  www.YourBizName.co.uk/workshops/creativeminds.html

Quite a link if you are using this page to send people to in your marketing.  Too long a link in an email as it could easily be broken in the received version.  Too long a link to look good on a printed leaflet.  And far too long for people to remember if you are telling them.

Register www.CreativeMinds.co.uk – something short and snappy which people can type easily – and set up your web host to re-direct the traffic to the dedicated page on your website (it’s called domain mapping).

Hey presto, you have an effective marketing message.

Subscribe to this feedEmail thisAdd to del.icio.usDigg This!Stumble It!

Have you finished your website yet?

Tuesday, March 17th, 2009

website advice for small business ownersWebsites are often something that sits on your to-do-list, waiting to be ticked off.

You spend a few sessions with a web designer or graphic designer, write your copy and get it published.  Tah-Dah! It’s live. Your website is complete!

But actually your website work has only just begun.  A website is NOT something that just gets ticked off from your marketing list.  A website is actually an evolving tool which needs to be nurtured, cared for and grown to keep up with your business.

One of 1-2-1 clients was getting very frustrated with her new website the other week.  She had decided to set one up using www.mrsite.com [a great way of getting a very affordable, user-friendly website up and running very quickly].  But after a week of playing around with different templates and writing copy for her 5 pages, she was pulling her hair out.

I shouted “Move away from the website!!!”  It was time to take a break and stop trying to make it perfect.

My advice to her was to leave her website alone for a week and then come back to it for an hour or two every week over the next month or so. No more, no less.  The site was working, the right pages were up, people where able to book a place on the workshop she was launching – but to keep fiddling to make it perfect before “launching” was just driving her nuts!

You see, a website should never be finished.  When you run your own business, you are probably evolving and growing at a rate of knots.  You start working with clients you hadn’t thought possible, you create products and partnerships you hadn’t quite planned for.  You are being flexible to meet the needs and demands of your clients [or you should be!].

And your website has to reflect this.  It’s not a corporate brochure that once printed, has to be thrown out when out of date.  It’s moving and evolving marketing tool that you need to be reviewing at least once a month.

Have you finished your website, yet?  Good – so you shouldn’t have!