Archive for the ‘Social Media’ Category

Social Media Success: How Do You Make It Work?

Wednesday, December 2nd, 2009

social media successThere is no doubt that the growth in social media tools over the past couple of years has been enormous.  Everywhere you go on the internet there seem to be references to business’ Twitter accounts and facebook pages.

Follow us here, subscribe there, join online now.  It’s easy to feel that everyone is tweeting, poking or blogging for business.

But what results are they getting?

And is it actually bringing in clients to their business?

If you are dipping your toes in the social media waters and working out whether you should dive in completely, here are some pointers for you to consider.

1.    Get a plan:  It doesn’t matter whether you want to do a leaflet drop, an email campaign or set up a Twitter account, the better you plan, the better results you’ll have.  And the first step of every plan is deciding on what results you do want.

Do you want to increase your number of newsletter subscribers?  Do you want to promote a new workshop or book?  Do you want to increase the number of international clients?  Whatever it is, make a decision and build your plan around it.

2.    Get focused: The more focused you are on what it is your offering, the easier it will be for people to “get you”.  Online audiences are far more impatient and quick to react than offline ones, such as magazine readers and exhibition visitors. And this is especially so with Twitter users whose attention is focused on just 140 characters at a time!

People click in and out of web pages fast and furiously and if you don’t explain what you do and the results you can create quickly and clearly, you’ll end up with lots of hits – but very little clients.  Be niche, be clear, be focused.

3.    Delegate the set-up: Don’t let the excuse of hating technology stop you from setting up social media tools.  Find someone who you can delegate your account set-ups to and let them worry about the “how-tos”.  There are plenty of virtual assistants and online business managers out there who offer their services, usually by the hour, as a cost-effective and quick way of getting set up on Twitter, facebook or LinkedIn.

4.    Systemise your weekly actions: If you ask most successful social media users about systems and automation, they usually shudder and frown.  But most of these people have been early adopters.  They have been dabbling in these tools for years so it’s easy to add another feature or platform to their tool-box.

If you are coming in now, the amount of stuff you can do can feel overwhelming.  So, to get you kick-started I recommend a systematic daily and weekly action plan that gets you going, until it begins to feel more natural to you.  It will also stop you from been distracted from working on other parts of your business!

5.    Measure your results: Taking the time out at the end of each week or month to work out how close you are to achieving the results you were expecting is critical to your long term success.  It will stop you wasting time on things that are just not working and it will help you do more of the stuff that is.

6.    Join the party: and finally, get stuck in.  Social media tools, like most other marketing tools, have absolutely nothing to do with selling.  They are there to start and build conversations, grow relationships and help position you as someone who knows their stuff.

People will “talk” about you as you “talk” about others.  Share links, recommend other businesses, show your human side.   The more you join in with the party, the more likely the party will come to you!

So should you be on Twitter?  Can you really get more clients using facebook? Who would actually watch your YouTube video?  All those answers will never be found until you decide to give it a go.

Every business is different.  Every target client is different.

And to help you find out whether social media will be successful for you, get a plan, get focused and get stuck in!

(P.S. If you are want someone to hold your hand and show you the way, check out my Social Media Training Programmes – click here for more information)

Who the Google are you?

Friday, November 27th, 2009

googleWhen was the last time you Googled yourself?

I was asking around a few months ago for some personal recommendations of a business coach/mentor.  One guy came highly recommended from someone who was working with him at present and I was given his name and contact details.

I always like to check someone out online before phoning them to see for myself how they represent themselves.  So I eagerly put his name in to Google.

He didn’t have a website, which was a little disappointing as I felt that I needed to work with someone who marketed themselves online.  But I decided to have a further look, as he was recommended.

There was a linked-in profile, but not up to date.  There was the odd reference on Ecademy but that was all.  Then on page 2 on his Google search I found a link to his Christmas letter which he obviously sent out via link to a webpage.  Not only could I read his Christmas letter, I could read the past 6 year letters in all their glory – photos, personal references, the full works.

A quick scan and I realised that he wasn’t to be the right personality fit with me.

What is the moral of this story?  Check yourself out on Google today and see what comes back.  You may not be able to control everything that you find and yes, there may be other people out there with the same name.  But if someone out there was to Google you, what would they find out about you and your business?

It’s worth a look!

Got a comment to add? I would love to read your thoughts and ideas.

John & Edward: Has your business got their buzz?

Monday, October 19th, 2009

There’s no getting away from this story. Whether you watch X Factor or not, you would have to live on another planet not to have heard their names over the past couple of weeks.

John & Edward, the 18 year old twins who have made it in to the final 12 of the X Factor, are taking the country by storm and have defied everyone by getting enough votes to stay in the competition.

But if it is apparent to everyone that they can’t sing, why is it that they got in to the top 12 in the first place – never mind winning votes to stay in?

It’s because John & Edward have the buzz!

It was a shrewd marketing move from the X Factor team to have them in the top 12.  They will have known that the media would be writing about them, DJs would be moaning about them, chat show hosts would be tearing them in to little strips.

They knew that the whole country would end up having a view point about them – which would get the X Factor being noticed.

Just check out the trending topics on Twitter when X Factor is on and you’ll see for yourself how much buzz is created from the show.

As business owners it is easy to focus on being the “best” coach, the most “proficient” trainer or produce the “highest quality” photographs.  But is being the “best” really going to get you noticed?

Now, I’m not for one moment suggesting you turn out below standard work or try to short-change your clients!  Just because John & Edward can’t sing, they can sure deliver the entertainment value that the audiences of XFactor want.

So, give yourself a break. As long as you are delivering to your clients’ expectations, stop trying to being the “best” and focus on getting talked about.

What do you think? Leave a comment :o )

Facebook, LinkedIn, MySpace: Which social networks should you belong to?

Tuesday, October 6th, 2009

which social networksThere are umpteen numbers of social networks out there to choose from. There are the obvious big ones, such as Facebook, LinkedIn and MySpace but once you start searching around, you soon realise there are many other, smaller and more focused one to explore.

But join too many and there is the danger that you get sucked in to the time-wasting vortex.

And let this time-wasting vortex put you off social networks altogether and you could be over-looking a huge marketing opportunity for your business!

Decisions, decisions – which one should you belong to?

Believe it or not, there is one simple question that will clarify this problem for you.

And that question is: Which social networks do your potential clients belong to?

This may should obvious but too many business owners make decisions over social networks based on their own personal experiences.

“Facebook is full of kids sharing drunken party photos”

“LinkedIn is only for people looking to get head-hunted”

“MySpace is great for free music downloads but that’s about it”

Just because this is your “perception”, it may not necessarily be the “reality”.

So before you make any decisions about which social networks may work for your business, take a moment (and preferably several!) to ask your clients which networks they belong to.

After all, your marketing efforts are NEVER about you! They are always about your clients :O)

Twitter – Is it about conversation or is it about automation?

Wednesday, July 22nd, 2009

small business conversationThere is an awful lot of advice out there (me included!) that talk about automating Twitter; talk about being able to schedule your tweets using devices such as TweetLater; talk about automatically updating your Facebook postings with Twitter.  All of which save you time to be able to spend so that your marketing is working more effectively for you.

But doesn’t this automation actually go against what Twitter is all about?  Twitter to be used as a conversation tool?

During the proactive times of my business, I schedule my tweets on a Monday morning, using a system like Tweetlater.

One of these scheduled tweets  a couple of weeks ago, included this recommendation as a tip and somebody came back to me with a tweet “Yes, but this automation is all very well, but isn’t Twitter about conversation and not automation?”

Great point!  Being totally automated on Twitter is extreme and I wouldn’t recommend it.

But by automating some of your tweets throughout the day and week, these can actually help generate your conversation.

You can’t be on Twitter 24 hours a day; you’ll go mad!  And you would probably drive your business to the ground.

But by having certain tweets giving out tips and information when you are not actually live on Twitter can actually help people respond back to you and start a conversation.  When you do log back in to Twitter, you can respond back and have that two-way conversation.

So is Twitter about automation or about conversation?

It is about both.  You need to automate some aspects of Twitter to be able to remain sane, to be able to develop it and drive it forward as a marketing tool for your business.  But if you automate too much it becomes lose the power because Twitter is about conversation, it is about replying and about building relationships.

Your thoughts and opinions: How much do you automate on Twitter? Or do you use Twitter for real-time tweets only?  Leave your comments in the comments box below.

Small Business Owners: Beware the hype of internet marketing!

Friday, July 3rd, 2009

shout It is easy to get caught in the hype of all the online marketing.  With the number of internet marketing programs you can buy into, it’s easy to feel that by having 20,000 followers on Twitter and 5,000 friends on Facebook, these are the reasons behind building a successful business. 

But behind every successful online presence there is usually a very successful offline one first.  The two go hand-in-hand.

Now, don’t get me wrong. Building an online presence is important and, in fact, integral to many small business owners, particularly those of you who sell services and their time on a 1-2-1 basis.

But when someone meets you face-to-face and your online presence it is not backing up the online presence – is not congruent to what they’re expecting – everything you have built online will just crumble instantly.

So when building an online strategy, never ever forget the power of networking, the power of standing up and speaking at events, the simple act of handing a business card to someone physically.

Always remember that behind every successful online presence there is usually a highly successful offline one too.

Social Networking: How do you request friends on facebook?

Wednesday, May 6th, 2009

handshakeHow many social networking sites are you a member of now?  There is every chance that if you are active online, then you are just not a member of one site, you are a member of probably 3 or even much, much more.

And if you are an active online social networker, are you building a friend list of thousands or growing organically?

Everyone on the internet may have different strategies and ways of building their brand online – but how many of these people network online the same way that they do offline?

Most social networking sites, such as facebook and LinkedIn, have the facility of letting you add a message when you send out a friend request or invitation to connect (wording depending on which site you are on).  Yet, hardly anyone uses it.

If you were are at a face-to-face networking event, would you consider barging in to a group of people and start shoving your business card in to everyone’s hands?

No, probably you wouldn’t. (At least I hope you wouldn’t!)

You would introduce yourself.  Probably shake a hand and ask who the other person was.  You would start a conversation.

So, why can’t people do this online?  It seems too easy to go down a big list of contacts and click the friend request button in the vague hope that the other person will confirm that request quicker than you can wink.

Now, if you are building a mailing list so that you can start sending out sales messages, then you go for it.  You may as well start shoving business cards out at networking events and hiring a team of telesales reps to call from a list of yellow pages.  You will get the same hit rate!

If you are networking online and using the social networking sites to build your brand, raise awareness of your business and generally reach out to potential clients and customers, then stop and ask yourself how you are inviting people to join your network.

If you would shake someone by the hand and introduce yourself at a face-to-face meeting, do the same online.  It may take longer in the short term, but the relationships will be stronger in the long term.

Have you got any tips to making friends on facebook?  Leave your comment below

Cool Tool: Are you using Twitter Search?

Friday, April 24th, 2009

twitter searchWhen you go looking for something on the web, the first place you probably go to is good old Google.  Whether you want to find an answer to a burning question, a local website designer or the best cleaning product for that red wine stain on your carpet, Google tends to be the first point of call.

But have you ever used Twitter search?

Whether you use twitter or not, there is no doubt that Twitter is being used by millions of people across the world today tweeting about everything from what they had for lunch today to what their latest business tip are.

Those 140 character text-like webpages are being published by their thousands, every second of every day, giving anyone who wants to know the very latest thoughts, links and ideas of every conceivable topic you could think of.

But what does that mean to you?  How does all this information have an impact on you and your business?

What all this information means is an up to the second account of what is being said about, gossipped about, moaned about and raved about the very topic of what you are basing your business on. 

Let me give you an example:  A nutritional therapist specialises in helping people eat more healthily so they can lose weight and feel slimmer.  This person wants to put together a group coaching programme to help ladies get in to shape before their summer holidays [yup, you know what I mean don't you, ladies - that thought of getting in to a bikini can send shudders down your spine, can't it!!]. But before the programme gets put together and launched, the nutritional therapist needs to do a bit of market research to make sure the right content is included and there are potential clients who would buy this programme.

One easy and simple way of finding out what people are talking about right here and now is to go to http://search.twitter.com/ and type in a key word or key phrase relating to what you want to find more about. 

For this particular nutritional therapist, they could try a range of phrases such as “fat day” or “lose weight + holiday” [you can see the results for this phrase here: http://search.twitter.com/search?q=lose+weight+%2B+holiday ]

So, don’t just rely on Google for the latest search results – especially as Google only shows what has been indexed by Google, rather than what is actually published on the internet – check out what people are tweeting about.

Cool marketing tool for your inbox

Friday, April 17th, 2009

xobni for your inboxDo you use Outlook to manage your emails?  If so then you may be interested in knowing about a little tool called Xobni

It’s free to download and was created to manage your outbox far more effectively through speedy searches and giving you the ability to track email conversations on one page.

But what really floats my boat about Xobni is it’s interaction with Facebook and LinkedIn.  With each new email, the person’s profile shows up on the right hand side of your screen and you have the ability to click directly through to their facebook and linkedin account. 

Why is this pretty cool for your business?  Rather than spending your time randomly connecting with people in each of these sites, why not connect with people you already know?  It’s a great way of building your online network quickly and easily.

Why go out searching for new friends when you probably have plenty to connect with right on your very doorstep!  You can find out more about this cool tool at www.xobni.com

Unplug, take a break and get your business creativity back

Tuesday, April 14th, 2009

business creativityYour inbox is full to the brim. You have a ton of messages in your facebook account. You have had upteen invitations to connect on LinkedIn.  And your Twitter stream is flowing so fast you have trouble keeping up with every tweet, link and reply.

It’s no wonder that every so often you can feel overwhelmed!

Yet, as a business owner you can’t afford to get stuck in to-do-list mode for long.   When you are spending almost 100% of your week working “in” the business – delivering your client work, sending out information packs, responding to emails – your business will soon grind to halt.

Why? Because your business will start to stagnate, shrink or, at worst, fail rather than grow and develop.  You lack the time to evaluate what is working and understand where you may be able to expand or deliver new services.  Your business creativity dries up and you become a slave to your inbox.

Mari Smith announced last week that she was embarking on a 2 month speaking tour and unplugging herself from facebook, twitter and her inbox.  And I greatly admire her for her brave and bold decision to do this.  Her business will no doubt flourish even further than it has done already as she will have the opportunity to embrace new opportunities and perhaps, even turn her business on its head.

Having just come back from a week’s holiday in the sun, I took great pleasure in leaving my inbox to my VA.  And I didn’t even schedule tweets or blog postings in my absence.  I needed to unplug.  And yes, I have felt my business creativity return once again.

So, when are you going to switch it all off?  Even for just 24 hours?