Archive for the ‘Social Media’ Category

LinkedIn: Offline + Online = Make Sense Networking

Tuesday, March 2nd, 2010

LinkedIn is proving to be one of the more popular social networks for business; a safe haven where “normal” business rules seem to apply.

Facebook is great for your “water-cooler” chat and sharing photos. Twitter works for the “cocktail hour” chat, buzzing with link sharing and playful banter.  But LinkedIn is the platform that many professionals and business owners feel “safe” online.

LinkedIn is your suited-and-booted business networking environment where people are there to talk business.  And more and more of you are signing up.

But, for some reason, most business owners seem to think of their LinkedIn networking as a completely separate activity from their “real” face-to-face networking.  Once you are sat in front of your PC, it’s easy to slip into virtual mode, isn’t it?

But if you make the time for “real” networking, how often do you look up the people you’ve met on an online network such as LinkedIn?

Virtual relationship building does work.  But what really turns up the power on your virtual networking is making is real.  And what better way of making it real than by reaching out and connecting with people you’ve already met.

It’s quite simple really and yet very few people I meet at networking events do it.  After each event, look up the people you’ve met and wish to build upon that initial meeting and invite them to connect on LinkedIn.

Your online world becomes much friendlier and works far better for you when you link it up to your offline one.

Have you got any more LinkedIn tips? Leave a comment and share your thoughts

How to Manage Your Googleability

Thursday, February 11th, 2010

j0431629How many times have you checked someone out on the internet before meeting them?

Perhaps you are off to a conference or networking event and you’ve checked out the speaker’s credentials before attending.

Some may call it stalking! But for most of you, being able to read someone’s LinkedIn profile or look at their website before picking up the phone to them, is a useful gauge on what this person is all about.  You get to check out what they may stand for, their tone of voice and even a find a picture to see what they look like.

But when was the last time you Googled yourself?

And what did you find when you did?

(Quick Note: When I refer to Google, I am referring to all search engines)

Hopefully Googling your name produced some great results.  Possibly professional looking online profiles, a comprehensive About Us page from your website, half a dozen articles authored by you and perhaps even a link to a photo of you accepting an award the other month.

But what if you find something that you would rather not have others see?

Here are some of the common pitfalls to being found on the web and what you can do to overcome them.

1. Your social life is there for all to see. Social networking sites such as Facebook and MySpace are packed full of photos and videos.  And what happens when one of your friends decides to upload photos from last weekend’s party and you get tagged?

Tagging is a process of adding someone’s profile link to the photo, thus allowing this photo to appear in a search of your name – easy to do but perhaps not something you want to be associated with.  If you find anything you don’t want to be associated with, go and un-tag yourself.

2.Business v Social. You use Facebook for friends & family but what happens when a business contact wants to become your friend?  Rather than ignore them or reject them, make use of the privacy settings.   You get to set the privacy settings specific to your needs.

For example, did you know you can update your status and set it so only certain friend lists are able to view it?

3.Your abandoned online profile is ranked higher than your website. Sites such as LinkedIn and Ecademy are ranked very highly by Google because of the size of these sites and the continuous updates and activity.  So it is very likely that your online profiles can appear above a link to your website’s contact page.

And if you are not active on those profiles or, even worse, they are out of date and don’t reflect what your business is all about today, it could sway the judgement of the person who is Googling your name.  If you have an online profile that shows up on the search, make sure it is up to date.

4.You don’t appear anywhere. Ooops! No record of you anywhere on the internet? Perhaps not critical for some businesses, but for the majority of you who read this blog I would expect a link to your website to come up when your name is Googled, at the very least.

Perhaps your name is not mentioned anywhere on your website – a common preference for some businesses who like to promote their “corporate” brand over their “personal” brand.  Unfortunately when using this approach, your name is nowhere to be found so add your name on your website somewhere, even if it is just in the “About Us” page.

5.Too many other John Smiths! A common problem for name Googleability is having a common name.  This is where sites like LinkedIn and Ecademy can really help get your profile ahead of others who share the same name.  Also submitting articles on sites such EzineArticles.com can get you found more easily.

One other consideration is to use a middle name or even a pseudo name – authors and bloggers often do this to help their name be found more easily.

Getting found on the web is not always easy.  But whether you want to be found on the web or not, is immaterial.  Hide yourself away and protect your identity by all means.  But think of your potential clients out there.

How many of them are able to find you?  And if they can’t find you, what do they do?  Do they try a bit harder and find another way of tracking you down – or take the easier option and move on to the next supplier or contact that has been recommended to them?

Let me know what you find when you Google your name!

Quick Note: This is a huge topic and it seemed to get huger, huger (!) as I wrote it – so if there is anything you are not sure of, or I have glossed over a point too much – do get in touch.  Delighted to answer any questions you have.

You and I: Does it matter which word to use?

Friday, January 29th, 2010

you and I copywritingEarlier this month I published an article about the 6 Things You Need to Know About Writing Website Copy and suggested that you take a look at your own website copy to see how many “I’s” and “you’s” where mentioned.

How many of you did this?

Well, Nic Oliver, who writes at www.Nic-Oliver.com, has been doing just that.  But not on his own site.  He’s been checking up on some of the big names in social media blogging.  And he’s included little ol’ me too :)

With all this talk about social media engagement, he found that – fortunately – the big names where all doing it right.  It wasn’t just a Social Media urban myth!  The talk is actually being walked (phew, thank goodness for that!!)

It’s a great article and you can read here – In Social Media, Size Matters!

And if you want to check your own website copy, get in touch with Nic. He’s got the software to do it quickly for you (rather than the “getting out the highlighting pen” process that I suggested!)

Is it Time to Ditch Traditional Marketing?

Thursday, January 28th, 2010

The past few years have created very exciting marketing opportunities for small business owners.  The ability to get yourself known, both locally and internationally, has been made easier and cheaper than ever before.

The explosion of social media has allowed you to upload videos, publish articles and reach out to potentially thousands of new clients – every day.  And without having to shell out thousands of pounds to do it.

But does that mean traditional marketing, such as printed brochures, face-to-face networking and advertising are things of the past?

Can’t we just ditch all that expensive stuff and put all our energies in to these new, web-tech tools?

It’s tempting isn’t it?

But be tempted and you’ll probably find yourself left with a very quiet business pipeline.

Now, don’t get me wrong.  Social media and online marketing techniques can be incredibly effective.  I use tools such as facebook, Twitter and LinkedIn because of they do generate great results for me and my business.

But use them in isolation? Absolutely not!

Behind my very visible online presence lies speaking schedules, regular face-to-face networking, newsletters as well as postcard campaigns and word of mouth referrals to name but a few other marketing activities I embrace.

google chrome billboardLet me give you a great example of a recent campaign that has taken place over the past couple of months.  Google released its own internet browser, Chrome.  And if there is one company that is synonymous with the internet, it is Google.

Google is dominant in the world of online advertising and it has become a verb, just the way the brand Hoover did all those decades ago.

And yet, when Google launched its new internet browser, did it rely only on the internet?

Absolutely not!

They took out full page spreads in national papers.  They were on billboards up and down the country.  They had posters in and around the underground in London.

They had a full scale, offline advertising campaign going.  And all to spread the word of an internet based product, that could only be used on the internet.

So, it’s not a case of choosing between using social media and traditional methods.  It’s about integrating the two worlds together and making sure your offline world is backing up what you are doing online, and vice versa.

How do you do this?  Here are a few simple suggestions to get started with (and none of which involved a national advertising campaign, you’d be relieved to know!)

  • Have your online profiles on your business card, along with your phone number and business address – give people the option of how they want to get in touch with you.
  • Arrange to have a coffee meeting with a new contact you “meet” on LinkedIn – get to really know your online network.
  • Have your phone number listed on your website, blog and social networking profiles – make it easy for people to speak to you, rather than be forced to message you electronically all the time.
  • Pick up the phone to someone rather than send them a message online – it’s amazing how these conversations can go!
  • Follow up the people you’ve met at a networking event and search for them on LinkedIn – get connected online with the people you meet offline.
  • Use postcards to promote your facebook page or LinkedIn group to encourage more people to visit and sign up – don’t just rely on those automatic email invitations that seemed to get ignored most of the time.

These are just a few ideas to get you going and very few of them need any cash to follow them through.  So, don’t get caught up with the sparkles and glitz of social media and ignore your offline strategies.

The more you can integrate your social media marketing with your traditional marketing, the more effective it will be.

Social Media: What’s the worst thing you can do?

Tuesday, January 26th, 2010

j0434909There’s lots of bad things you can do on social media, isn’t there?

You can sell to everyone all the time and create noise that no-one listens to.  You can automate your updates to the point that people wonder if you really a bot, rather than a human being.

You can get obsessed by numbers and spend your whole week focusing on getting more and more followers, irrespective of whether they are porn stars, get-rich-quick-system-sellers or C-list celebs.

You can even kid yourself that because you spent the whole morning replying to tweets and retweeting other people’s tweets that you are actually contributing to the profitability of your business.

But what is the worst thing you can do?

It’s getting started and quitting before you achieve anything.

Most small business owners throw themselves in social media tools, such as facebook, Twitter or LinkedIn, create a profile, start updating their status and then after a few weeks, let it all peter out and give up.

It can actually be more damaging to your brand and business to have a twitter account lying dormant or a LinkedIn profile with a half-done profile than having nothing at all.

Sites like LinkedIn and Twitter are indexed so quickly by search engines that your online profiles can appear very quickly in the search results.  Go on, try it now – google your own name and see how many of your half-done social networking profiles appear.

And that’s what your potential clients will see too.

By all means, you need to have a play with many of these online tools before deciding how best to use them in your business – there’s a lot to get your head round, isn’t it?

But, start your social media marketing with purpose.  Have a strategy, know what you want to get out of using these tools and work out how you are going to incorporate them into the rest of your marketing.

If you fail to plan, you plan to fail, so don’t start until you are ready to achieve.

Auto-unfollowing on Twitter: Is it right?

Friday, January 15th, 2010

SocialToo, a useful management tool for your social media accounts, has just announced on its blog that Twitter has requested they take away the auto-unfollowing feature.

Up until now, SocialToo subscribers could set their Twitter account to automatically unfollow people when they unfollowed you.   Sounds like an efficient way of managing an account, doesn’t it?

On the SocialToo blog they say they added this feature because “when I auto-follow, some times later on those people unfollow you again”.  The point being that as Twitter has set out a ratio to ensure you are only follow people in proportion to the number of people who follow you back, it allows you, the Twitter user, to keep adding more followers who keep following you, and dump the ones who don’t.

Doesn’t that mean that you are only in Twitter for the follower numbers? 

My take on follower numbers is that they are nothing more than Emporer’s Clothing if you are using Twitter to help promote your brand online.

Yes, the number of followers is a useful indicator of how “popular” you may be and give you one measurement of how “popular” you may become over time, but just because someone follows you, doesn’t mean that they read or act on your tweets.

Tools like auto-unfollow are incredibly useful for those of you who just want to focus on numbers but for most of you reading this, I assume you like to use Twitter like I do – follow people who interest you, engage with you and you learn from.  And not follow people just because they are following you or you want them to follow you back.

Noise is not helpful in your day-to-day lives.  But conversation and engagement is.

Which is why I think it is very interesting that Twitter itself has taken a stand against auto-unfollows and asked third party applications, like SocialToo, to remove it.

What do you think?

Social Media Success: How Do You Make It Work?

Wednesday, December 2nd, 2009

social media successThere is no doubt that the growth in social media tools over the past couple of years has been enormous.  Everywhere you go on the internet there seem to be references to business’ Twitter accounts and facebook pages.

Follow us here, subscribe there, join online now.  It’s easy to feel that everyone is tweeting, poking or blogging for business.

But what results are they getting?

And is it actually bringing in clients to their business?

If you are dipping your toes in the social media waters and working out whether you should dive in completely, here are some pointers for you to consider.

1.    Get a plan:  It doesn’t matter whether you want to do a leaflet drop, an email campaign or set up a Twitter account, the better you plan, the better results you’ll have.  And the first step of every plan is deciding on what results you do want.

Do you want to increase your number of newsletter subscribers?  Do you want to promote a new workshop or book?  Do you want to increase the number of international clients?  Whatever it is, make a decision and build your plan around it.

2.    Get focused: The more focused you are on what it is your offering, the easier it will be for people to “get you”.  Online audiences are far more impatient and quick to react than offline ones, such as magazine readers and exhibition visitors. And this is especially so with Twitter users whose attention is focused on just 140 characters at a time!

People click in and out of web pages fast and furiously and if you don’t explain what you do and the results you can create quickly and clearly, you’ll end up with lots of hits – but very little clients.  Be niche, be clear, be focused.

3.    Delegate the set-up: Don’t let the excuse of hating technology stop you from setting up social media tools.  Find someone who you can delegate your account set-ups to and let them worry about the “how-tos”.  There are plenty of virtual assistants and online business managers out there who offer their services, usually by the hour, as a cost-effective and quick way of getting set up on Twitter, facebook or LinkedIn.

4.    Systemise your weekly actions: If you ask most successful social media users about systems and automation, they usually shudder and frown.  But most of these people have been early adopters.  They have been dabbling in these tools for years so it’s easy to add another feature or platform to their tool-box.

If you are coming in now, the amount of stuff you can do can feel overwhelming.  So, to get you kick-started I recommend a systematic daily and weekly action plan that gets you going, until it begins to feel more natural to you.  It will also stop you from been distracted from working on other parts of your business!

5.    Measure your results: Taking the time out at the end of each week or month to work out how close you are to achieving the results you were expecting is critical to your long term success.  It will stop you wasting time on things that are just not working and it will help you do more of the stuff that is.

6.    Join the party: and finally, get stuck in.  Social media tools, like most other marketing tools, have absolutely nothing to do with selling.  They are there to start and build conversations, grow relationships and help position you as someone who knows their stuff.

People will “talk” about you as you “talk” about others.  Share links, recommend other businesses, show your human side.   The more you join in with the party, the more likely the party will come to you!

So should you be on Twitter?  Can you really get more clients using facebook? Who would actually watch your YouTube video?  All those answers will never be found until you decide to give it a go.

Every business is different.  Every target client is different.

And to help you find out whether social media will be successful for you, get a plan, get focused and get stuck in!

(P.S. If you are want someone to hold your hand and show you the way, check out my Social Media Training Programmes – click here for more information)

Who the Google are you?

Friday, November 27th, 2009

googleWhen was the last time you Googled yourself?

I was asking around a few months ago for some personal recommendations of a business coach/mentor.  One guy came highly recommended from someone who was working with him at present and I was given his name and contact details.

I always like to check someone out online before phoning them to see for myself how they represent themselves.  So I eagerly put his name in to Google.

He didn’t have a website, which was a little disappointing as I felt that I needed to work with someone who marketed themselves online.  But I decided to have a further look, as he was recommended.

There was a linked-in profile, but not up to date.  There was the odd reference on Ecademy but that was all.  Then on page 2 on his Google search I found a link to his Christmas letter which he obviously sent out via link to a webpage.  Not only could I read his Christmas letter, I could read the past 6 year letters in all their glory – photos, personal references, the full works.

A quick scan and I realised that he wasn’t to be the right personality fit with me.

What is the moral of this story?  Check yourself out on Google today and see what comes back.  You may not be able to control everything that you find and yes, there may be other people out there with the same name.  But if someone out there was to Google you, what would they find out about you and your business?

It’s worth a look!

Got a comment to add? I would love to read your thoughts and ideas.

John & Edward: Has your business got their buzz?

Monday, October 19th, 2009

There’s no getting away from this story. Whether you watch X Factor or not, you would have to live on another planet not to have heard their names over the past couple of weeks.

John & Edward, the 18 year old twins who have made it in to the final 12 of the X Factor, are taking the country by storm and have defied everyone by getting enough votes to stay in the competition.

But if it is apparent to everyone that they can’t sing, why is it that they got in to the top 12 in the first place – never mind winning votes to stay in?

It’s because John & Edward have the buzz!

It was a shrewd marketing move from the X Factor team to have them in the top 12.  They will have known that the media would be writing about them, DJs would be moaning about them, chat show hosts would be tearing them in to little strips.

They knew that the whole country would end up having a view point about them – which would get the X Factor being noticed.

Just check out the trending topics on Twitter when X Factor is on and you’ll see for yourself how much buzz is created from the show.

As business owners it is easy to focus on being the “best” coach, the most “proficient” trainer or produce the “highest quality” photographs.  But is being the “best” really going to get you noticed?

Now, I’m not for one moment suggesting you turn out below standard work or try to short-change your clients!  Just because John & Edward can’t sing, they can sure deliver the entertainment value that the audiences of XFactor want.

So, give yourself a break. As long as you are delivering to your clients’ expectations, stop trying to being the “best” and focus on getting talked about.

What do you think? Leave a comment :o )

Facebook, LinkedIn, MySpace: Which social networks should you belong to?

Tuesday, October 6th, 2009

which social networksThere are umpteen numbers of social networks out there to choose from. There are the obvious big ones, such as Facebook, LinkedIn and MySpace but once you start searching around, you soon realise there are many other, smaller and more focused one to explore.

But join too many and there is the danger that you get sucked in to the time-wasting vortex.

And let this time-wasting vortex put you off social networks altogether and you could be over-looking a huge marketing opportunity for your business!

Decisions, decisions – which one should you belong to?

Believe it or not, there is one simple question that will clarify this problem for you.

And that question is: Which social networks do your potential clients belong to?

This may should obvious but too many business owners make decisions over social networks based on their own personal experiences.

“Facebook is full of kids sharing drunken party photos”

“LinkedIn is only for people looking to get head-hunted”

“MySpace is great for free music downloads but that’s about it”

Just because this is your “perception”, it may not necessarily be the “reality”.

So before you make any decisions about which social networks may work for your business, take a moment (and preferably several!) to ask your clients which networks they belong to.

After all, your marketing efforts are NEVER about you! They are always about your clients :O)