Archive for the ‘Selling You & Your Business’ Category

How to get talked about when you are not in the room

Thursday, February 25th, 2010

Networking is one of the most effective forms of marketing, especially when you run your own business.  Even with the explosion of sites such as Facebook and LinkedIn, nothing quite beats being able to get in front of “real” people, shaking them by the hand and having a face-to-face conversation.

But, let’s be honest here.  The big downside of networking is time.  There are only so many hours in a working week and, although it is very easy to attend networking events from breakfast right through to evening drinks, it doesn’t allow you, the business owner, much time to manage your day-to-day business.

One of the best definitions of successful networking I have come across is “being talked about when you’re not in the room.”

So if this creates an opportunity to use the power of networking without physically networking,, how can you come up in these conversations?

The secret to this is in what you offer.

Getting yourself talked about is not about defining yourself with a job title but helping others clearly understand how you may benefit specific people.  And the clearer and more specific you are in what problems you there to solve, the easier it is for people to bring you up in conversation.

That’s right – I’m talking niches here!

Let me give you an example:  Coaching.

You can’t go to a networking event without bumping in to at least 2 or 3 coaches in the room, can you?  And what do they all tell you what it is they do?  Yup, that’s right – coaching.

But what makes them stand out from each other?  Not an awful lot, to be honest.

Now, don’t get me wrong.  I am sure that a lot of coaches are lovely people!  And yes, some of them say they are career coaches, business coaches or help people with their work/life balance.

But come one – how many coaches have you met in the last few weeks who stand out enough for you to have specifically talked about them to someone else?

Let me ask you another question.  Of the people you have met over the last few weeks, who have you talked about to other people?  And let’s go one stage further.  Who have you talked about to someone else, only to find that 2 other people also know their name?

How powerful is that?  Instant social proof that this person must be someone to be contacted if not just one person mentions them, but 2 others do as well.

More often than not, the real reason behind you remembering this person is because they were “niche” enough for you trigger a “oh, really – that’s interesting”.

They were “niche” enough for you to check them out on LinkedIn or have a read of their blog when you were back in your office.  Perhaps they were even “niche” enough for you to sign up for their newsletter or follow them on Twitter.

Telling people what you do is not enough to get you remembered.  And being “niche” enough is not just about targeting a particular client type.

Being “niche” enough is about being able to clearly define yourself in terms of what problems you solve and the results that your clients achieve.  The more specific and niche you are in the results you create, the easier it is for someone to “get you”.  And thus talk about you.

And remember, it’s not just about the conversations that happen in networking events.  The share-ability of social media makes you being talked about online even more powerful.  Someone’s comments about you become evergreen, staying right there for others to read and share too.

So stop telling people about what it is you “do”.  And start getting clearer on your “niche” so that others remember the problems you solve and the results you create.

Got a comment to make? I’d love to read your thoughts and ideas

What’s that gathering dust on your desk?

Friday, January 8th, 2010

small business marketingIn this online world that we all seem to live in, it is easy to focus all your efforts on one or more of the new social media tools at the start of this new year.

Yup, Twitter, LinkedIn and Facebook are being used more and more by small businesses. But did you know that there is a quicker way to get in touch with people?

I know it’s rather old fashioned and it hardly gets a mention nowadays, but the telephone is really a wonderful device!

At the start of a New Year, you have a great excuse to pick up the phone and call a few past clients and customers. Wish them a Happy New Year and find out how the past few months have been for them.

You may want to find out if they are still on target with the plans you helped set out for them. It could that you ask for feedback on the last product they purchased from you.

However the phone call goes, there is a very good chance that a couple of those calls may lead to a re-booking or a re-order.

Go on – you know you remember how to use it. Just pick up that handset thingy, press the numbers and when the ringing sound stops, the person will be there on the other end.

It’s quite magical you know :) And not a tweet or poke in sight!

Cancel your advertising and throw away your leaflets

Tuesday, December 15th, 2009

marketing small businessWhen people decide to give up on their business and go back to corporate life it’s not because they prefer PAYE world. It’s usually because they have just run out money.  They aren’t able to make enough income to cover their day-to-day costs, let along make a profit.

But these businesses don’t go out of business because of bad service or poor quality products.  These businesses are usually run by people who are passionate about what they do and genuinely care about their customers.

So why is it that so many small businesses come and go?

Is it because they had a bad business idea?

Sometimes, yes but more often the real reason is that they have no idea on how marketing works and what are the easiest and simplest ways of attracting customers.

Let me give you an example.

Jane is an ex-accountant who got fed up with the commute in to work every day and because of her passion for colours and interiors, she decided to re-train and start up an interiors business.  She now offers a range of services from one-off consultations and personal home styling to project managing big decorating jobs.

Jane is based in a fairly affluent area.  The current housing market has meant that more people are extending and modifying their property to get more space rather than move.  There is a potential market place for Jane’s service, especially when Jane has worked out that she only needs to be working with a maximum of 10 clients at any given time.

She has sensibly got a 6 month financial buffer, but four months in and Jane is finding it difficult attracting enough clients to her business.  She rarely has more than the odd appointment in her diary each week.

She advertises once a month in her local newspaper because she felt she ought to have a presence and get her name out there.  And she has also just signed up for one year advertising in her parish magazine as well with a local online business directory.  She has even gone round and put a leaflet in every door in her local neighbourhood offering a free consultation, but not one person has called her about the offer.

Selling her business is becoming hard work.  It is demoralising and the passion is starting to dwindle.  If it carries on like this, Jane will be forced to give up on her dreams and return to her accountancy career to pay the bills.

It’s not fair is it?  Especially when Jane is offering a quality and professional service which is backed up by study and training.  There is a local market for what she offers and she knows that her knowledge can help increase the value of people’s homes and save them endless of hours of research.

But what she doesn’t know is how to market herself.  All her money is going in to advertising that obviously is not working for her and on leaflets that are obviously aren’t compelling enough to make people call.

Jane needs to stop and take the time out to really get to know her target customers.

Targeting the right customers with the right messages is really the secret to great marketing.  The better you know the people you want to attract, the more likely it is that you will know where to find them, how to communicate with them and how to make yourself attractive enough for these people to call you.

Jane needs to stop her advertising and go back to basics.

Who are her target customers?  What are their worries and concerns?  When it comes to home decorating and creating more space, what are their real problems and challenges?  How much are they willing to spend for to solved these problems?

By focusing on some simple questions such as these, Jane’s answers will help her work out what her special uniqueness could be to make her marketing activities and offers compelling and attractive.

So, for those of you out there who feeling like Jane, take a long hard look at how you are telling people about your business.  If your advertising isn’t working, cancel it.  If those leaflets cluttering up your office aren’t working, get rid of them.

Cleanse your business of stuff that you are doing because you think it is the right thing to do.  Stop second guessing and start understanding your customers.

What are your thoughts? Add your comments below

Follow up calls – when is the right time to follow up leads

Friday, December 11th, 2009

follow up sales callsYou get a phone call today from an interested client.  They have found your website and they called you up as they had some questions to ask.

It was a good call – you said all the right things and the interested customer is well, interested!  But they just weren’t ready to buy right at this very moment. You asked for their name and contact details and you both agreed to be in touch.

BUT … when do you get in touch again?  Early next week, before the end of next month or do you feel it is better to leave your potential customer to phone back themselves when they are ready?  Are you afraid of stalking them?  Or are you desperate for the business and need that interested customer to convert?

Want to know the easiest way of knowing exactly the right time will be to speak again?  The answer is simple really, but it seems that very few of you out there do it.

Before you say goodbye to each other, your final question should be “When would be a good time to speak again?”

Always, always, always establish a mutually acceptable time to speak again.  This way your interested customer knows to expect your call, will not feel you are stalking them and will also know that if they still haven’t made a decision, then it is OK to still say no.

When is it the right time to follow up a sales lead?  Ask your interested customer!

Social Media Success: How Do You Make It Work?

Wednesday, December 2nd, 2009

social media successThere is no doubt that the growth in social media tools over the past couple of years has been enormous.  Everywhere you go on the internet there seem to be references to business’ Twitter accounts and facebook pages.

Follow us here, subscribe there, join online now.  It’s easy to feel that everyone is tweeting, poking or blogging for business.

But what results are they getting?

And is it actually bringing in clients to their business?

If you are dipping your toes in the social media waters and working out whether you should dive in completely, here are some pointers for you to consider.

1.    Get a plan:  It doesn’t matter whether you want to do a leaflet drop, an email campaign or set up a Twitter account, the better you plan, the better results you’ll have.  And the first step of every plan is deciding on what results you do want.

Do you want to increase your number of newsletter subscribers?  Do you want to promote a new workshop or book?  Do you want to increase the number of international clients?  Whatever it is, make a decision and build your plan around it.

2.    Get focused: The more focused you are on what it is your offering, the easier it will be for people to “get you”.  Online audiences are far more impatient and quick to react than offline ones, such as magazine readers and exhibition visitors. And this is especially so with Twitter users whose attention is focused on just 140 characters at a time!

People click in and out of web pages fast and furiously and if you don’t explain what you do and the results you can create quickly and clearly, you’ll end up with lots of hits – but very little clients.  Be niche, be clear, be focused.

3.    Delegate the set-up: Don’t let the excuse of hating technology stop you from setting up social media tools.  Find someone who you can delegate your account set-ups to and let them worry about the “how-tos”.  There are plenty of virtual assistants and online business managers out there who offer their services, usually by the hour, as a cost-effective and quick way of getting set up on Twitter, facebook or LinkedIn.

4.    Systemise your weekly actions: If you ask most successful social media users about systems and automation, they usually shudder and frown.  But most of these people have been early adopters.  They have been dabbling in these tools for years so it’s easy to add another feature or platform to their tool-box.

If you are coming in now, the amount of stuff you can do can feel overwhelming.  So, to get you kick-started I recommend a systematic daily and weekly action plan that gets you going, until it begins to feel more natural to you.  It will also stop you from been distracted from working on other parts of your business!

5.    Measure your results: Taking the time out at the end of each week or month to work out how close you are to achieving the results you were expecting is critical to your long term success.  It will stop you wasting time on things that are just not working and it will help you do more of the stuff that is.

6.    Join the party: and finally, get stuck in.  Social media tools, like most other marketing tools, have absolutely nothing to do with selling.  They are there to start and build conversations, grow relationships and help position you as someone who knows their stuff.

People will “talk” about you as you “talk” about others.  Share links, recommend other businesses, show your human side.   The more you join in with the party, the more likely the party will come to you!

So should you be on Twitter?  Can you really get more clients using facebook? Who would actually watch your YouTube video?  All those answers will never be found until you decide to give it a go.

Every business is different.  Every target client is different.

And to help you find out whether social media will be successful for you, get a plan, get focused and get stuck in!

(P.S. If you are want someone to hold your hand and show you the way, check out my Social Media Training Programmes – click here for more information)