Archive for the ‘Business Attitude’ Category

Follow up calls – when is the right time to follow up leads

Friday, December 11th, 2009

follow up sales callsYou get a phone call today from an interested client.  They have found your website and they called you up as they had some questions to ask.

It was a good call – you said all the right things and the interested customer is well, interested!  But they just weren’t ready to buy right at this very moment. You asked for their name and contact details and you both agreed to be in touch.

BUT … when do you get in touch again?  Early next week, before the end of next month or do you feel it is better to leave your potential customer to phone back themselves when they are ready?  Are you afraid of stalking them?  Or are you desperate for the business and need that interested customer to convert?

Want to know the easiest way of knowing exactly the right time will be to speak again?  The answer is simple really, but it seems that very few of you out there do it.

Before you say goodbye to each other, your final question should be “When would be a good time to speak again?”

Always, always, always establish a mutually acceptable time to speak again.  This way your interested customer knows to expect your call, will not feel you are stalking them and will also know that if they still haven’t made a decision, then it is OK to still say no.

When is it the right time to follow up a sales lead?  Ask your interested customer!

Why niche marketing works for small businesses

Thursday, December 10th, 2009

niche marketing for small businessesNiche marketing works for small businesses.  The more focused you are on the particular problem that you can solve, the easier it is to communicate and spread the word about the solutions you offer.

Imagine a coach who has a background in teaching and happens to love the great outdoors.  What if you came to their website and they offered you general life coaching, coaching support for teachers, a special programme that helped school children study better and a few walking holidays combined with personalised coaching sessions.

Phew!  All that from one person?  Really?

Think back to the last time you needed your boiler serviced.  Who did you use?  A specialist corgi registered boiler servicing company or the odd-job-man who offers to clean your gutters, re-paint your living room, fix and install bathrooms, trim your hedges as well as service your boiler?

If your odd-job-man comes highly recommended by your neighbours, then perhaps he is the “man for the job” – but looking through the Yellow Pages, he may not be your first point of call.

So, what about you?  If you are competing with everyone else and not at the stage that all your customers are coming via the “highly recommended” route, then you may want to take another look at your marketing messages.

Are you an “odd-job-man”?  Or are you a specialist?

John & Edward: Has your business got their buzz?

Monday, October 19th, 2009

There’s no getting away from this story. Whether you watch X Factor or not, you would have to live on another planet not to have heard their names over the past couple of weeks.

John & Edward, the 18 year old twins who have made it in to the final 12 of the X Factor, are taking the country by storm and have defied everyone by getting enough votes to stay in the competition.

But if it is apparent to everyone that they can’t sing, why is it that they got in to the top 12 in the first place – never mind winning votes to stay in?

It’s because John & Edward have the buzz!

It was a shrewd marketing move from the X Factor team to have them in the top 12.  They will have known that the media would be writing about them, DJs would be moaning about them, chat show hosts would be tearing them in to little strips.

They knew that the whole country would end up having a view point about them – which would get the X Factor being noticed.

Just check out the trending topics on Twitter when X Factor is on and you’ll see for yourself how much buzz is created from the show.

As business owners it is easy to focus on being the “best” coach, the most “proficient” trainer or produce the “highest quality” photographs.  But is being the “best” really going to get you noticed?

Now, I’m not for one moment suggesting you turn out below standard work or try to short-change your clients!  Just because John & Edward can’t sing, they can sure deliver the entertainment value that the audiences of XFactor want.

So, give yourself a break. As long as you are delivering to your clients’ expectations, stop trying to being the “best” and focus on getting talked about.

What do you think? Leave a comment :o )

Thinking of going on yet another training course?

Thursday, October 15th, 2009

business training programmesHow much have you spent on training programmes over the past year?

Coaches, trainers and other personal development experts are very good at spending their money on learning new skills and techniques.  Nutritional therapists, complementary therapists and hypnotherapists too.  And NLP courses are a perfect example of how many consultants spend their money.

But why do you spend your money on these training courses?  Is it because that by having another skill or technique (or even initials to put after your name on your business card) means that you will be able to attract more clients and customers to your business?

Well, I hate to break it to you, but investing in hundreds (and sometimes thousands!) of pounds on learning new skills and techniques will NOT cause the client flood gates to suddenly open.

If you want to learn a new skill because you are geniuenly interested in it, then go for it by all means.

But if you want to learn a new skill so that you can attract new clients, then stop before you hand over your credit card.

Offering new skills and techniques may just cause confusion as you end up with a huge menu of services, trying to be everything to everyone.  Investing in your marketing strategies, techniques and systems could  just have a far higher return on your investment.

So, next time you find yourself looking at a new training programme, just make sure you are doing it for the right reasons.  You may find that investing that money in to market research, understanding your customer better and developing more effective and efficient marketing systems will go a lot further!

Mental Space is Critical for Small Business Success

Tuesday, October 13th, 2009

business attitudeWhen you are run your own business, it is very easy to find yourself busy – ALL of the time.

When you aren’t answering the phone or replying to emails, you are speaking to clients, going to meetings and doing the work that you are being paid to do.  All that rushing around and no time to think!

But as a small business owner, it is critical to make the time for mental space.  And I am not just talking about spending valuable time on planning.

I am talking about time spent gazing out of the window watching the sun shine through the trees.  I am talking about the time spent walking around your neighbour without listening to the latest podcast or business audio download.

It’s amazing how much clearer your business becomes and what the next stage of your action plan needs to be when you spend time leaning back in your chair – just gazing!

How do you create mental space for your business?  Leave your thoughts as a comment below.

The market research that’s bad for business

Monday, October 12th, 2009

business research ideasWhen you are starting up your own business and deciding on a particular niche or speciality to focus on (always a good thing to do, BTW!), one of the traps that many small business owners fall in to is searching on the internet for people who do what you want to do already.

Now, of course it’s important to check out your competition.  It can be a useful yard-stick to help you understand price ranges, services to offer and products that sell well.

BUT when that internet searching becomes endless hours of finding more and more websites, all seemingly to be offering a bigger and better service/product that you could even dream about – then STOP!

Worrying about your competition at such an early stage can be damaging to your confidence levels.  In today’s market place it is highly unlikely to “discover” a niche.  You should be more worried that no one is doing what you want to be doing because it generally means there is no demand – but that’s a lesson for another blog posting!

Business Networking is Not Just for the Quiet Times

Wednesday, September 30th, 2009

When you run your own business, it’s easy to fall in to the feast and famine trap.

Spend 8 weeks marketing like crazy and then spend the next 3 months working on the projects that you generated during this time.  Then your diary is empty once again as the work dries up and you are out marketing like crazy again to get the cash flow going.

The feast and famine cycle is hard work and very stressful.

And this is why it’s important not to let your networking happen just in the quiet times.

business networkingNetworking is not an instant fix to increasing your sales leads.  Many big contracts and projects are awarded because of relationships built over several years.

Being visible 12 months of the year – little and often – is far more effective than the 8 week networking tour of every event in a 40 mile radius. 

Networking throughout the year will help you attract clients and customers naturally throughout the year, reducing the number of stressful *strapped for cash* months.

So if networking works for you, which networking events are you planning on attending over the next month?

The Marketing Drip Feed – Are you doing it?

Tuesday, September 29th, 2009

marketing drip feedAs we begin the last quarter of 2009 there will be no doubt that one of the reasons why some businesses have survived and others failed over the past year, will be the consistency of their marketing.

Many self-employed professionals have relied on referrals over the past few years.  They have built up a strong reputation and enjoyed a steady flow of client.

But, with the economy in a downturn, it is easy for those referrals to dry up.  Their clients may have cut budgets or have decided to spend their money on other resources. And the steady flow of clients stops.

On the other hand, there are many, many coaches, consultants and trainers who have been marketing consistently – month in, month out, irrespective of how busy their are with clients.

And it will be these businesses who will not only maintain their flow of work, but probably gain a little more as some other businesses go under.

Marketing is not an activity that happens once a month.  Nor is it something that you do every Monday morning, to kick start your week.

Marketing needs to happen each and every day, drip fed in to your working week so you maintain visibility and your potential clients think of you when they are ready.

The Road Runner Syndrome: Has your small business got it?

Tuesday, September 15th, 2009

This weekend I sat down and watched cartoons with my 7 year old.  None of those kung foo kicking, robot ones. But the classic cartoons that I loved to watch when I was 7.

One of the cartoons I particularly loved was Road Runner and poor old Wile E. Coyote who never, ever managed to get that bird.  Every idea he came up with failed and usually resulted in him being blown up or falling off a very big cliff.

But this time, being that little bit more older and wiser, I realised I was sitting there wondering why on earth did poor old Wile not learn from any of his ideas.  Because most of the ideas he came up with were actually quite good (if not a tad wild!).

Such as the dehydrated boulder which turned from a pea-sized crumb in to a huge boulder at a drop of water.  The attempt resulted in Wile being crushed as the boulder reached it’s full potential with Wile underneath it.  If only he had had another go, he could have thrown the dehydrated boulder in the air in that split second before it expanded.  This would have got that Road Runner good and proper as it crashed to the road below!

But instead poor old Wile had to go and think of yet another crazy idea. And another crazy idea. And another crazy idea.

Exhausting isn’t it? Coming up with new ideas all the time, watching them fail one after the other until you feel like giving up altogether.

But so many small business owners follow this exact same crazy pattern month after month.

“Twitter – that’s a great idea!” you shout merrily and spend the next few weeks getting more and more confused about how it is supposed to work.  After a month, you declare “What a waste of time. Twitter doesn’t work for me. I’m off to think of the next idea.”

The next idea is leaflet dropping all the local businesses. But after a month of wearing your shoes out, you declare that this idea stinks too.

The following month it’s the turn of buying a database and mailshoting the whole list. And the month after that you decide to give LinkedIn a go.

Small businesses will never fail because of a lack of marketing ideas.  Small business owners are naturally creative and their entrepreneurial instinct throws up dozens of ideas, week in and week out.

But what small businesses do fail in is the follow through of marketing ideas.  They fail in the planning, the learning of what works and what doesn’t and they fail in making the necessary changes to improve and develop their ideas.

Don’t be like Wile E. Coyote. When an idea doesn’t work out, take the time to learn, understand and move that idea on.

It’s far more effective than coming up the next “BIG” idea!

What do you think? Add your thoughts in the comment box below

Are you being honest enough about money?

Monday, July 20th, 2009

small business moneyWhen you started up your own business, you were probably full of enthusiasm.  You may have felt like you had the power to change the world; you wanted to make things better for your clients.

But have you fallen in to the trap of discounting your services to clients you feel can’t afford you?

Have you found yourself doing that little bit more, for no extra charge because you didn’t want to bother them with an additional invoice?

Now I know money isn’t everything.  If you are just in it for the money, then, to be honest, you won’t really care about your clients; you just want to make the fastest buck as possible and get out of there.

But assuming that you do care about your clients, how much do you also care about your bank balance?   Are you running a charity or are you there to make profit?

Motivation to make profit can be tough to admit because, after all, if our clients think that we are out to make a profit, will they not object to paying the going rates for your services or products?

But let’s turn this around.  If you are not being paid well for what you are doing and you are not being rewarded significantly for the work that you are doing with your clients, then how can you carry on and work with more clients?

How can you carry on and improve on what you are doing?  How can you invest in your business systems and create new programs and new services.

So if you are avoiding the question “Am I really in it for the money?”, then maybe it is time that you should be honest with yourself and think “Well, yes, I can be in business for the money, at the same time as really caring about my clients.”

If you can focus yourself on setting strong financial targets this will, in turn, help you to push yourself to give a better service for your clients.

Your thoughts & opinions: What do you think about making a profit from your business? Leave your comments in the comment box below